How many items can I borrow? You can borrow a maximum of 15 eBooks at a time.
How long can I borrow items for? The loan period is two weeks.
Can I renew an item? No loans cannot be renewed.
Can I return my loan before the due date? No, the item will be automatically removed from your My Loans list after the two week loan period.
Can I get BorrowBox on my home computer? No. Borrower box is an application for mobile devices such as smartphones or tablets. For eBooks on a computer you need Adobe Digital Editions software. This software is downloadable free from the internet.
Can I read my eBooks offline? Yes, as long as you have downloaded the eBook to your device, you don’t need to be connected to the internet to access it.
Can I export eBooks to my eReader? You can export Bolinda eBooks to any reader that accepts Adobe ePub files. Kindles are not compatible.
How do I delete/return the eBook from my eReader? If you have downloaded the eBook through BorrowBox then there is no need to manually delete it, as it will automatically be deleted when the loan period expires.
If the eBook has been downloaded through the website version then this will need to be manually deleted from your computer or any devices it has been transferred to (i.e. E-Readers). However, the file becomes unusable after the loan period expires, so the next time you try to open it you will be given the option to delete it.
What operating systems are supported? All operating systems are supported, so long as you have an internet connection, compatible web browser and a media manager or device.
What internet browsers are supported? This service will work on every browser. Microsoft Edge, Firefox and Chrome for Windows users, and Safari, Firefox and Chrome for Mac users.
Why can't I borrow or reserve any more titles? The library defines your loan settings. Once you have reached your quota of loans/reserves, you will need to wait until your loan period is reset.
Why can't I find the title I'm looking for? Try using the quick search option to find the title. If that is not successful, try using the Advanced Search option and enter all known information about the title.If you still cannot find it, it may not be a title that we provide.
How do I change my account details? After you log in go to your My Account page, from there you can update your details by clicking the Edit Account Details button.
Can I borrow with multiple library accounts in the mobile app? No, it is not possible to borrow from multiple libraries in the mobile app; you can only be logged in to one library at any one time.
How do I update my BorrowBox mobile app? Simply visit the Apple App Store or Google Play Store, search for the BorrowBox Library app and press the Update button.
How do I reset my BorrowBox app?
Navigate to the Settings tab, go to the Account Details section and press the Reset button. Please note that all current downloads will be lost. You will then be asked to sign in again.
Press the Menu button at the top right of the screen or on some devices below the screen and select Account Details. On the following screen select the Reset App option.